1. Introduction

At WIS DIGITAL, we strive to provide the best possible service to our customers. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for services purchased through uketatravel.com. By using our services, you agree to this policy.

2. Services Covered

This Refund Policy applies to services provided by WIS DIGITAL, including consulting, application support, and processing of electronic travel authorizations (ETAs).

3. Eligibility for Refunds

Refunds are subject to the following conditions:

3.1 Non-refundable Fees

• All fees related to the consultation, application, and processing of ETAs are non-refundable once the application has been submitted to the relevant government authority.
• Government fees, taxes, or any third-party charges incurred during the application process are non-refundable.

3.2 Refund Eligibility

Refunds may be granted under the following circumstances:

• If an error occurred on our part that prevents the application from being submitted.
• If the service was not initiated due to technical issues on our end.

4. Refund Request Process

To request a refund, you must:

1.Submit your request within 7 calendar days of the service purchase.

2.Provide a detailed explanation of the reason for your refund request, along with any supporting documentation (e.g., proof of payment, order number).

Refund requests should be sent to info@uketatravel.com.

5. Review and Processing Time

• Once we receive your refund request, we will review it within 5 business days.
• If approved, the refund will be processed and credited to the original payment method within 10-15 business days.

6. Important Notes

• Refunds are processed only to the original payment method used during the transaction.
• We are not responsible for delays caused by your financial institution.
• Refund requests that do not meet the eligibility criteria or are submitted outside the specified timeframe will not be considered.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a “Last Updated” date. We recommend reviewing this policy periodically to stay informed of any updates.

8. Contact Us

For questions about this Refund Policy, please contact us:

Email: info@uketatravel.com

Postal Address: WIS DIGITAL, Campinas/SP, Brazil