Refund Policy

Last updated: 25 January, 2025

1. Introduction

At WIS DIGITAL, we strive to provide the best possible service to our customers. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for services purchased through uketatravel.com. By using our services, you agree to this policy.

 

2. Services Covered

This Refund Policy applies to services provided by WIS DIGITAL, including consulting, application support, and processing of electronic travel authorizations (ETAs).

 

3. Eligibility for Refunds

Refunds are subject to the following conditions:

3.1 Non-refundable Fees

  • All fees related to the consultation, application, and processing of ETAs are non-refundable once the application has been submitted to the relevant government authority.
  • Government fees, taxes, or any third-party charges incurred during the application process are non-refundable.

 

3.2 Refund Eligibility

Refunds may be granted under the following circumstances:

  • If an error occurred on our part that prevents the application from being submitted.
  • If the service was not initiated due to technical issues on our end.

 

4. Refund Request Process

To request a refund, you must:

1.Submit your request within 7 calendar days of the service purchase.

2.Provide a detailed explanation of the reason for your refund request, along with any supporting documentation (e.g., proof of payment, order number).

Refund requests should be sent to info@uketatravel.com.

 

5. Review and Processing Time

  • Once we receive your refund request, we will review it within 5 business days.
  • If approved, the refund will be processed and credited to the original payment method within 10-15 business days.

 

6. Important Notes

  • Refunds are processed only to the original payment method used during the transaction.
  • We are not responsible for delays caused by your financial institution.
  • Refund requests that do not meet the eligibility criteria or are submitted outside the specified timeframe will not be considered.

 

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a “Last Updated” date. We recommend reviewing this policy periodically to stay informed of any updates.

 

8. Contact Us

For questions about this Refund Policy, please contact us:

Email: info@uketatravel.com

Postal Address: WIS DIGITAL, Campinas/SP, Brazil

A WIS DIGITAL é uma agência de viagens e turismo sediada em Campinas/SP, Brasil, licenciada pelo CADASTUR do Ministério do Turismo do Brasil.
Importante: a uketatravel.com é uma empresa especializada em prestar assistência para solicitação do ETA do Reino Unido e outras autorizações de viagem. Não somos um escritório de advocacia, não fornecemos consultoria jurídica, não intermediamos o processo e não enviamos solicitações em nome de clientes. Nosso serviço consiste em verificar as informações fornecidas, identificar possíveis erros ou omissões e orientar os clientes a preencher corretamente sua solicitação no site oficial do governo do Reino Unido (gov.uk). A taxa de ETA é de USD 12,90, paga diretamente ao governo, e nossa taxa de assistência é de USD 66,10. Oferecemos suporte ao cliente 24 horas por dia, 7 dias por semana, no seu idioma para esclarecer quaisquer dúvidas e garantir que sua solicitação esteja livre de erros que possam causar atrasos ou recusas. Se a solicitação for negada apesar de nossa verificação, reembolsaremos integralmente a taxa de serviço, desde que não tenha havido recusas anteriores para o mesmo viajante. Para mais informações, clique aqui.